ACD Routing System : The software we use is equipped with ACD/Routing System which automatically distributes requests and inquiries to queues and appropriate agents based on parameters, such as skill group, agent level, volume and availability.

Multi skill levels: To ensure load balancing and efficient, accurate service, we have Multi skill level agents . Chats can be escalated (transferred) to higher level in real time in case of assistance and hence improves the likelihood of a visit culminating into a sale! .

Form Sharing: Our agents leverage Form Sharing feature to fill out forms together with your visitors. They assist them in completing and submitting challenging forms. Our agents take your visitors through the form and supply step-by-step instructions so visitors experience a more streamlined sales and ordering process.

Multiple Chat Handling: One agent can assist several online visitors simultaneously, which reduces customer hold times to talk to a real person and ensures that you do not miss any opportunity to make a sale!

SSL Encryption: LSM uses software which is equipped with SSL Encryption ( Secure Sockets Layer (SSL) protocol) to keep customer-sensitive data, such as financial information and credit card numbers, completely secure. Designated-sensitive communications are transferred over an SSL connection, which uses a private key to encrypt data.