Phone Support / Tele-Call Center Support Service
We will be there to greet your customers when you are not |
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To excel in today's global and competitive marketplace it is essential not to meet but exceed customer expectations. Providing easy access to your services 24x7 goes a long way in establishing the credibility of your business with your consumers. LiveSalesman voice support provides businesses with the industry leading telephone-based support solution to meet your unique business needs for a fraction of the cost of maintaining a call center of your own. LSM can rapidly deploy a scalable, multi-lingual telephone-based support service which seamlessly integrates in your customer contact stream increasing efficiency while reducing the cost phenomenally! Our highly skilled call center agents expertly respond to your customers' orders, shipping and billing inquiries, return requests queries according to your company's guidelines. They alleviate customer concerns, take orders, or simply answer questions about your products or services- all on 24x7x365 basis. This implies your customers can access information and, most importantly, make purchase decisions at their convenience. With us you can tap into a large pool of highly skilled operators, with excellent command over English language with the right mix of patience, and aggressiveness to sell your services. We can also provide Multi-lingual support in English, French, Spanish. All our agents must successfully complete a rigorous cultural and accent neutralization program and successfully pass a voice proficiency test prior to proceeding to a thorough and focused training specific to your business and products. Additional ongoing training is often required and is completed on a regular basis. We have dedicated quality assurance process consisting of real time daily monitoring of each agent’s sales and customer service performance. Transcripts of all chats can be sent for your review or as confirmation that queries are answered correctly.
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